Become a Customer Manager!
Our Customer Manager training based on the INDMA method concerns concrete cases. What of better than the launch of your own activity to apply the skills required in a good customer relationship management. Together we realize your project, stage by stage while helping you to get acquainted with the fundamental to become an excellent Customer Manager.
Your real capital, they are your customers, and your commercial truths they are always your customers. To build on the long term, every good entrepreneur, no matter his business sector must necessarily know how to develop loyalty of those who are interested in his services. It thus involves to satisfy them but also to know how to listen to them having a dialogue with them and answering their expectations. The necessary relational skills can acquire themselves really only by the practice.
The pre-sales
- The listening of needs
- The detection of the latent needs
- writing the customer requirements
- Validation of scope and requirements statement
- Making a proposal
- Negotiate with the customer
The sales
- The definition of clauses
- The locking of the contract
- The insurance
- The modalities of regulation
- The delivery
After-sales service
- Satisfaction surveys.
- Implementation of platforms ASS
- The anticipation of the customer feedback
- The analysis of suggestions and comments
- Data processing and complaints
- Follow-up, formated product, up-ranks
Do not wait anymore to make your reservation!